Privacy Policy

The policy was last updated on the 25th of February 2020.

Introduction

This privacy policy tells you how ARK Sports uses your personal data or information when you visit our website, interact with us and buy our products or services. It is important that you read this privacy policy so that you are fully aware of how and why we are using your data. If you have any questions or would like to contact us about privacy please see “How to contact us” below.

Who we are

ARK Sports is executed by the company Yonk Sports AB, registered at Smedjegatan 6, 131 54 Nacka, Sweden with organization/company number 559120-6973. ARK Sports sells sports products and services to individuals of legal age (16 or older).

What we collect and store

When you visit our website

While you visit our site, we’ll track:

  • Location, IP address, browser language, and browser type: we’ll use this for purposes like analytics and direct you to an applicable e-commerce store.

We’ll also use cookies to:

  • Temporarily determine if your browser accepts cookies (contains no personal data)
  • Save location and language choices for our website
  • Keep cart contents while you’re browsing our site
  • Save your login information, if you have an account and log in (removed when you log out of your account)

When you purchase from us

When you purchase from us, we’ll ask you to provide information including your name, billing/shipping address, email address, phone number, credit card/payment details (not handled or stored by us, please see “What we share with others > Payments”) and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up an optional account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Send you marketing messages, if you choose to receive them

When you create an optional account

If you create an optional account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. Account users can see, edit (except their username) or delete their personal information at any time.

How we store data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for warranty, tax and accounting purposes. This includes your name, email address, and billing/shipping addresses. All our data is stored in Sweden. Some data we share with others is stored in other countries as well, see “What we share with others” below.

Who on our team has access

Members of our team have access to the information you provide us:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing/shipping information and
  • Technical data like IP address and web browser type.

Our team members have access to this information to help fulfill orders, process refunds, support you and maintain the security of our website and the collected data.

What we share with others

We share information with third parties who help us provide our orders and store services to you:

Payments

We use third-party payment processors Klarna to process payments made for products and services via our website. This means that the payment form is either on their site (you are redirected during checkout) or displayed in a frame on our payment page. Your payment data such as credit card details are encrypted and communicated directly from your browser to these payment processors. We only store tokens required to identify the transactions made by Klarna. Some of your data we collect during checkout will be passed to Klarna, including billing/shipping information and which products or services you have in your cart, for fraud prevention and to display available payment options. When processing payments, we also pass information required to process or support the payment, such as the purchase total and product details. Please see the Klarna Privacy Policy for more details about how Klarna handles your personal data.

Marketing

If you choose to receive newsletters we pass your email address to MailChimp, a third-party newsletter service. We use “double opt-in” which means that MailChimp sends an automatic email to your email address in which you have to confirm your subscription to our newsletter. If you do not confirm the subscription your email address is removed from MailChimp after a short time. You may opt-out from our newsletter at any time, following a link in the newsletters or by contacting us directly. Your email is then removed from MailChimp and we will not send you any more newsletters. Please see the MailChimp Privacy Policy for more details about how MailChimp handles your personal data.

Analytics

While you visit our site, we’ll track location, IP address and browser type and pass that data to Google Analytics. This data is aggregated and not considered personal data as it does not directly or indirectly reveal your identity. We use this data over time to improve our website and deliver a better user experience. We do not use automated decision making or profiling. Please see the Google Privacy Policy for more details about how Google handles your personal data.

What rights you have over your data

If you have purchased something from us or have an account on our site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include data we are obliged to keep for administrative (like process payments and orders to you), legal, or security purposes.

How to contact us

If you have any questions about this privacy policy, or would like to exercise any of your rights, please email us at privacy@arkswimrun.com or write to us with your letter addressed to Yonk Sports AB, Reginavägen 14, 131 50 Saltsjö Duvnäs, Sweden. If you need help with our products and services, or this website generally, please contact us on info@arkswimrun.com.